I had a customer today that was way over the line dudes. She went on and on and on and on and on and just kept going............

I was trying to help her,,,,she was intimidated...I placated her...she became calm....then went ballistic again whenever she remembered that she'd been upset a few moments before...

She demanded my name.... I supplied my first name.....she wasn't happy...and went on and on and on and on again...

I was in the middle of "walking away" when my inner Walter demanded that I look over my shoulder and shout "FUCK OFF BITCH"!

She fucked off! I phoned my boss....who said and I take the time to quote his eloquence here.... " Oh Shit J., Email before she complains....oh and thanks for being honest!"

I might not have a job next week dudes...but I feel strangely calm and not at all bothered about the whole affair!

Fuck it dudes...lets go bowling!

Peace

hope your job is safe. if i was that bitch it wouldnt be!

LOL Hannah!

That's exactly what I'm worried about!!

 http://dudeism.com/smf/index.php?topic=1148.0

I posted that 18 months ago!

Peace my friend.

I'm proud of you sir.  I wish witnesses were there to coroborate your dilema and what not. Hope it all works out.

I didn't watch my buddies die face down in the muck so that this fucking strumpet, this fucking whore..

As an update to this earlier post.

I had a pre disciplinary hearing at which CCTV footage of the incident showed that I was acting under duress and that there was no case to answer.

Result!

Peace dudes.

Sounds like an urban achievement. Way cool, dude. Continue to abide. 

Great news Ceaser!  On the update that is, not the original topic-sparker!

It's hard to give advice on how I handle difficult people, because mine prime skills come from a lifetime of being a non-retaliatory punching pag (metaphysical, that it).  I'm not given to striking back, but that's a gift of being a spineless, pacafist peacemaker I know not many possess.

I admire your ability to come back from your justifiable anger at what was obviously a wholly unprompted barrage (as people like to do at front-line customer service monkies like you and I) and straighten things out like a level-headed dude, kudos!  That was obviously the best way to handle is, as you've come up with a solid gold result!

Justice for the wronged-man!

Thank you guys for all your well wishing.... I'm willing to bet she won't come back again!

Cheers Dudes.

haha-- if it were me, i'd come back again and ask for you... because we had a connection! 

customer service can be the shits sometimes. i worked for nearly 5 years, taking anywhere from 100-200 phone calls a day from highly irate people (and rightly so, as their medical claims were not being paid). to this day, i abhor talking on the phone... and ironically enough, i'm back at that company in a different aspect... you got it, taking phonecalls again.

  wtf just happened 

My clientele is mostly crack heads, so customer service here involves telling them to fuck off. They usually have me handle the worst cases, as I can stay dude while I tell them to fuck off. I run an inner city scrap yard, recycling is not always pretty.

Grats on the outcome CD.

those fucking crack heads piss me off... at the school i used to work at, they would come and steal our aluminum picnic benches from the outdoor lunch area to cash in on the recycling... utter paraquats to steal from kids